RETURN AND REFUND POLICY

Last updated: August 16, 2026

Thank you for shopping at Veusee. This Return and Refund Policy explains the conditions and procedures that apply to returns, exchanges and refunds.

30-Day Return Period

You may request a return within 30 days after the date your order is delivered.

To qualify for a return, the item must:

• Be unused, unworn and in its original condition;
• Include its original packaging, labels, accessories and documentation;
• Show no signs of misuse, alteration, washing or customer-caused damage;
• Be accompanied by valid proof of purchase.

How to Request a Return

Before returning any item, you must contact us at irisnethespinosa72@gmail.com.

Please include:

• Your order number;
• The name and email address used to place the order;
• The item you wish to return;
• The reason for the return;
• Photographs or videos if the item is damaged, defective or incorrect.

If your return is approved, we will email you the applicable return instructions and authorized return destination.

Do not return an item without receiving written authorization and return instructions from us. Returns sent without prior approval, or sent to an unauthorized address, may not be accepted.

The business address displayed on our website is not automatically an authorized return address. Do not send returns to our business address unless we specifically instruct you in writing to do so.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as reasonably possible.

Include your order number and clear photographs or videos showing the problem. After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund or other remedy required by applicable law.

Non-Returnable Items

Unless otherwise required by applicable law, we generally cannot accept returns of:

• Personalized or custom-made products;
• Perishable products;
• Opened or used personal-care products;
• Intimate or sanitary products with opened packaging;
• Hazardous materials;
• Gift cards;
• Items clearly identified as final sale before purchase.

Contact us before purchasing if you are unsure whether a product is eligible for return.

Return Shipping Costs

For returns caused by a change of mind, personal preference, sizing issue or another reason not caused by our error, the customer is responsible for return shipping costs.

If the return results from a verified damaged, defective or incorrect item, Veusee will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are non-refundable unless required by applicable law or the return results from our error.

Use a trackable shipping method and retain the shipping receipt. We are not responsible for a returned package that is lost or damaged before reaching the authorized return destination.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at irisnethespinosa72@gmail.com.

Exchanges

To request an exchange, contact us before returning the original item. Exchanges depend on product availability.

In some cases, the fastest option is to complete an authorized return and place a new order for the replacement product.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or fulfillment has begun.

If an order has already been dispatched, it must be handled under the return procedures described in this policy.

European Union and United Kingdom Consumers

Where applicable law grants consumers a statutory cancellation or withdrawal right, eligible consumers may exercise that right within the legally prescribed period. Nothing in this policy limits mandatory consumer rights.

Contact Information

Trade name: Veusee
Legal operator: Summit Trade Group LLC
Website: https://veusee.com
Email: irisnethespinosa72@gmail.com
Phone: +1 253-422-8573
Business address: 324 E 4th St, Leadville, CO 80461, United States
Trade number: 42-1863344

The business address above should not be used for returns unless we provide written authorization.